Yes, we do ship internationally. We ship our international orders with FEDEX. International shipping is free!

It depends on the destination country. For customers within the EU your orders will be processed within 2-3 working days, International deliveries can take anywhere from 7-10 working days. International shipping times may vary due to customs delays, but our customer care (info@aelra.com) can work with you to estimate your order timing and delivery.

Within the EU you will not be charged any Duties or Taxes, we include VAT in our prices. Duties and taxes outside the EU are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes are the sole responsibility of the recipient and these fees are collected at the time of delivery.

Share details about your shipping policies, item returns, or customer service.

Once you’ve completed your purchase, you will receive an Order Confirmation email. Please check your junk mail or spam folders if is it not found. Otherwise, send us an email oninfo@aelra.comand we will be able to re-send your confirmation email to you for your reference.

Yes, you can. We will send you an email with the shipping details and tracking information once your order has been shipped. For any questions about the status of your order,contact us.

All orders are shipped worldwide via our affiliate courier FEDEX. The shipping method as well as shipping costs and delivery times for your destination will be mentioned during checkout.

Share details about your shipping policies, item returns, or customer service.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. You are entitled to return items bought on www.aelra.com, within 7 days of the date of delivery and receive a full refund (excludes any postage / shipping charges).Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Deciding on what to buy takes time and we're happy to accept returns if you've changed your mind. However, we are only able to accept returns on items, if they are sent back unworn and in their original packaging including the certificate of authenticity. To complete your return, we require a receipt or proof of purchase.

Yes, you will receive a full refund for the product that you bought; however, the shipping expense will be deducted from your refund.

If you decide to refuse the order after its been shipped to you, any shipping cost incurred at the time of check out, will be non-refundable. However you can still return the item to us and get your money back!

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aelra.comand wait for your confirmation mail. To return your order, you should mail your order : Glamoro Bvba , 62 Pelikaanstraat, 2018 Antwerpen, Belgium

If we do cancel your order we will notify you by e-mail and will recredit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take a few business days before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, pleaseinfo@aelra.comcontact us.

You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are non-refundable.

Once an order has been placed and shipped, we are unable to make any changes or cancel your orders. You can return your order once you have received it and get a full refund!